after-sales policy
We are committed to providing reliable products and worry-free service. This policy explains how we support you after your purchase.
our after-sales commitments
warranty protection
Reliable warranty coverage for eligible BEIFA AI products, subject to the applicable warranty terms.
return assistance
Clear return procedures and responsive assistance to help you handle eligible return requests.
repair & replacement
Professional repair or replacement support for products with confirmed quality issues covered by the warranty.
technical support
Practical assistance with product operation, software, device setup, and technical troubleshooting.
global customer service
Responsive after-sales support for BEIFA AI customers across different markets and regions.
warranty policy
BEIFA AI products are covered by a limited warranty against defects in materials and workmanship under normal use.
| Product Category | Warranty Period | Warranty Coverage |
| AI glasses | 12 Months | Main device, internal components, battery, charging function |
| AI pen | 12 Months | Main device, internal components, battery, charging function |
| AI watch | 12 Months | Main device, internal components, battery, charging function |
| AI plush toy | 12 Months | Main device, internal components, battery, charging function |
| AI earphone | 12 Months | Main device, internal components, battery, charging function |
Not Covered
- Damage caused by misuse, accident, or unauthorized modification
- Normal wear and tear
- Consumable parts, such as ear tips
- Damage caused by force majeure
return policy
We accept returns under the following conditions:
- Within 7 days of delivery
- Product is unused and in original packaging
- All accessories, manuals, and packaging must be included
Note: For non-quality-related returns, customers may be responsible for return shipping costs.
repair & replacement
We will provide repair or replacement services in the following cases:
- Product has a confirmed quality issue within the warranty period
- If the product cannot be repaired, we will replace it with a new or equivalent product
- Repaired or replaced products continue to be covered by the original warranty
support & service
Our support team is here to help:
- Product usage guidance
- Software / firmware support
- Technical troubleshooting
- After-sales service enquiries
Note: Response within 24 hours on working days.
get in touch
contact information
AI at work, Idea in life. Let’s make intelligent value accessible together. Fill out the form below, and our B2B specialists will respond within 24 hours.